Hermosa Hair will require a $50 deposit for all new clients to secure your appointment. If you must reschedule or cancel your appointment(s), please notify us 24 hours in advance to avoid an automatic credit card charge of a percentage of the service total. For a “no show”, your credit card will automatically be charged for 50% of services.
As a courtesy, our scheduling system will also send out an email or text (SMS) reminder of your appointment at least one day prior to your appointment. If we or our scheduling system are unable to call or reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and potential cancellation fees.
If you are late for an appointment, it may be necessary to reschedule. Your technician will do his/her best to accommodate you. In order to ensure the best service and experience, we encourage you to arrive 15 minutes prior to your scheduled appointment.
We welcome walk-in guests! However, if availability is limited, you may have a waiting period or need to schedule an appointment.
Child Safety Policy
We love children, and we hope you understand, we cannot assure their safety in the salon. We also do not want to compromise the relaxation and salon experience of our guests. Children are only permitted in the salon or spa area when having a service. for safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. We do not have the facilities to care for children. Your understanding is greatly appreciated.
Jewelry & Personal Items
We cannot be responsible for loss or damage to personal articles, including clothing, jewelry, phones, and accessories.
Forms of Payment
We reserve the right to change prices and services at any time without notification. We accept All major credit cards, Hermosa Hair Gift Cards/Certificates, and cash. Sorry, we do not accept personal checks.
Gratuity (tipping) is up to the discretion of each client. The industry average is $15%-20% of the service total prior to discounts or incentive offers. Our team greatly appreciates your generosity!
Gift Cards / Gift Certificates
Gift cards and gift certificates cannot be exchanged for cash, nor will cash be given in exchange for unused balances. Gift cards and gift certificates are non-refundable, but they are transferable.
Retail products may be returned or exchanged with an original receipt within 14 days. We do not offer or apply credit toward services for returned merchandise
Hair must be purchased in advance. There will be no refunds on hair that has been opened. Hair still in its original package can be returned for salon credit. Hermosa Hair is not responsible for hair color or texture chosen by client. We are not responsible for hair purchased, in or outside our salon that is not our brand.